Our commitment to you

At ZooPlaisir, each item is carefully selected to ensure the safety, comfort, and happiness of your four-legged friends. Our mission? To offer you a trustworthy, transparent store driven by a passion for animals.

FAQ

How do I track my order?

Once your order is confirmed, you will receive an email containing a tracking number.

Go to the Order Tracking tab on our website, enter this number, and track your package in real time!

At ZooPlaisir, we ensure that every delivery arrives safely.

What is your return policy?

You have 30 days from receipt of your order to change your mind.

Visit our Return Policy page to find out how.

We want you to be 100% satisfied, stress-free.

What payment methods do you accept?

ZooPlaisir accepts payments by credit card (Visa, MasterCard), Apple Pay, Revolut and Paypal.

All your transactions are 100% secure thanks to our encrypted payment system.

Is my delivery secure?

Yes, each order is treated with the utmost care.

Our partner carriers (such as LaPoste) ensure precise and secure tracking at each stage of the journey.

Your package is sealed, protected, and delivered in the best conditions.

My tracking is not up to date, what should I do?

Don't worry! During busy periods (sales, holidays, etc.), there may be a slight delay in the tracking update.

Our team remains available at any time to help you:

📧 contact@zooplaisir.fr

At ZooPlaisir, your satisfaction is our top priority . ❤️